It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

SAN FRANCISCO--(BUSINESS WIRE)--Typeface, the generative AI platform for enterprise content creation, and Microsoft today announced an AI-powered experience within Microsoft Dynamics 365 Customer ...

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Demandbase, an end-to-end ABM software provider, partnered with Microsoft to blend Microsoft’s CDP and Dynamics 365 Customer Insights with its own platform to offer custom-built connectors for ...

American Electric Power (AEP) Energy, a retail electricity and natural gas supply provider, takes pride in making it easy for customers to buy, manage, and use energy. With over 400,000 residential ...

Microsoft has announced that its Customer Service Insights service now supports 39 more languages. With two more coming soon, and English already supported, this brings the total number up to 42.

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...